Frequently Asked Questions (FAQs)

1. What types of leather shoes do you offer?

We offer a wide range of leather shoes, including formal dress shoes, casual loafers, boots, and more. Our collection is designed to cater to various styles and occasions, ensuring that you find the perfect pair for any event.

2. How do I choose the right size?

We recommend checking our detailed size guide available on each product page. If you’re unsure, measure your foot and compare it to our size chart. If you need further assistance, feel free to contact our customer support team.

3. Are your leather shoes made from genuine leather?

Yes, all our shoes are crafted from high-quality, genuine leather. We source our leather from trusted suppliers to ensure durability, comfort, and style.

4. How should I care for my leather shoes?

To maintain the quality of your leather shoes, we recommend the following care tips:

• Clean your shoes regularly with a soft, damp cloth.
• Use a leather conditioner to keep the leather soft and prevent it from drying out.
• Store your shoes in a cool, dry place and avoid exposure to direct sunlight for extended periods.

5. What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 30 days of purchase. The shoes must be in their original condition, unworn, and in the original packaging. To initiate a return or exchange, please contact our customer service team with your order details.

6. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping within the UK usually takes 2-4 business days. International shipping times may vary. Once your order is shipped, you will receive a tracking number to monitor your delivery.

7. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location. Please note that customs duties and taxes may apply for international orders.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery through our shipping partner’s website.

9. What payment methods do you accept?

We accept major payment methods, including

• PayPal
• We also accept major credit and debit cards (Visa, MasterCard)

10. How can I contact customer support?

You can reach our customer support team via email at support@fashiontodayonline.com or by phone at +447365609329. Our support hours are Monday to Friday, 9 AM to 6 PM (UK Time).

11. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a return or exchange and ensure that the correct product is sent to you as quickly as possible.