Refund & Return Policy

What is the time frame to take advantage of the refund?

30-Day Return Period:

You have 30 days from the date of receiving your item to initiate a return.

Who pays the shipping cost on return (customer or merchant) ? 

We will pay the shipping cost on returns.

What if I receive a damaged or defective item?

We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

Can I return or exchange an item if I change my mind?

We understand that preferences can change. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please make sure the item is unused and in its original packaging.

Is the refund & return policy in the correct official language of the targeted country?

Yes, the refund & return policy in the correct official language of the targeted country

Eligibility Criteria:

• Item must be unused, unworn, and in its original condition.
• All tags must be attached, and the item should be in its original packaging.
• Proof of purchase, such as a receipt, is required.

How to Initiate a Return:

• Contact us at support@fashiontoday.com.
• Follow the instructions provided.
• Returns must be sent to the address given upon request. Unauthorized returns will not be accepted.

Non-Returnable Items:

• Perishable goods
• Custom or personalized items
• Hazardous materials

Exchanges:

• Return the original item and place a new order separately for the desired
• item.

European Union Cooling Off Period:

• For orders shipped to the EU, you have the right to cancel or return within 14 days of receipt without justification.

Inspection and Approval:

• After receiving your return, we will inspect the item and notify you of the approval status for your refund.

Refund Processing:

• Approved refunds will be processed to your original payment method within 10 business days.

Processing Time Variation:

• Processing times may vary depending on your bank or credit card company.

Follow-Up:

• If you do not receive your refund within 15 business days of approval, contact us at support@fashiontoday.com for assistance.   

• FOR MORE INFORMATION

  Trade name: Fashion today

  Support : 24/7

  Business Hours : 9:00 AM to 5:00 PM (Monday to Friday)

  Business Number :  +447365609329

  Business Mail : support@fashiontoday.com

  Business address: 70 Onslow Gardens, London N10 3JX, UK