Refund Policy

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At FashionToday Online, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to ensure your shopping experience is as seamless as possible.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including all tags, labels, and any accessories.
  • The return must be initiated within 30 days of the original purchase date.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards or store credits.
  • Customized or personalized items.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email our customer service team at support@fashiontodayonline.com or call us at +971-1234-5678 with your order number and details of the item you wish to return.

  2. Receive a Return Authorization: Once your request is reviewed, we will provide you with a Return Authorization (RA) number and instructions on where to send your return.

  3. Ship the Item: Securely package the item and include the RA number. Ship the package to the address provided by our customer service team. Please note that you are responsible for the shipping costs associated with returning the item.

4. Processing Refunds

Once we receive your returned item, it will be inspected to ensure it meets our refund criteria. If the return is approved, we will process your refund as follows:

  • Refund Method: The refund will be issued to your original payment method (e.g., credit card, PayPal) within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost may be deducted from your refund.
  • Notification: You will receive an email notification once your refund has been processed.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account or PayPal account: Refunds may take some time to officially post.

  2. Contact your credit card company: It may take additional time before your refund is officially posted.

  3. Contact your bank: There is often a processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@fashiontodayonline.com.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and indicate that you would like an exchange. We will ship the replacement item as soon as the original item is received and inspected. Please note that exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@fashiontodayonline.com. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may need to wait until you receive the item and then initiate a return.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

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