Frequently Asked Questions (FAQs)

1. What types of leather shoes do you offer?
We have a diverse selection of leather shoes, including formal dress shoes, casual loafers, boots, and more. Our collection caters to various styles and occasions, ensuring you find the perfect pair for any event.

2. How do I place an order?
Ordering is a breeze! Simply explore our website, pick the products you wish to buy, add them to your cart, and proceed to checkout. Just follow the easy on-screen instructions to finalize your order.

3. How do I choose the right size?
We recommend checking the detailed size guide on each product page. If you’re uncertain, measure your foot and compare it to our size chart. For additional assistance, feel free to contact our customer support team.

4. Are your leather shoes made from genuine leather?
Absolutely! All our shoes are crafted from high-quality, genuine leather, sourced from trusted suppliers to ensure durability, comfort, and style.

5. How should I care for my leather shoes?
To maintain your leather shoes, follow these care tips:

• Clean regularly with a soft, damp cloth.
• Use a leather conditioner to keep the leather supple and prevent drying.
• Store in a cool, dry place, away from direct sunlight.

6. What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 30 days of purchase. Shoes must be in their original condition, unworn, and in the original packaging. To initiate a return or exchange, please contact our customer service team with your order details.

7. How long does shipping take?
Shipping times vary by location. Typically, orders are processed within 1-2 business days, with United States via Free Shipping. Shipping taking about 5-8 business days within United States.

8. What is the total delivery time?

Total delivery time takes 6-10 business days with free shipping.

9. Do you ship internationally?
Currently we don’t ship internationally because we are operating in US for now.

10. Who will cover the shipping cost on returns (customer or merchant)?

We will cover return shipping fees for all type of returns.

11. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your delivery through our shipping partner’s website.

12. What payment methods do you accept?
We accept a variety of payment options for your convenience:

• Credit/Debit Cards: Major cards like Visa and MasterCard are accepted.
• PayPal: You can also choose to pay securely through your PayPal account.

13. How can I contact customer support?
You can reach our customer support team via email at support@fashiontoday.shop or by phone at +1 (904) 878-3498. Our support hours are Monday to Friday, 9 AM to 5 PM (New York Time).

14. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.

15. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We’ll arrange for a return or exchange and ensure the correct product is sent to you as quickly as possible.

16. Do you accept exchanges?

Yes, I accept exchanges

Thank you for visiting our FAQ’s page! Should you have further questions or concerns, please don’t hesitate to get in touch. We’re here to support you on your fitness journey.