Return Policy Overview

What is the time frame for returns?

30-Day Return Period:
You have 30 days from the date you receive your item to initiate a return.

Who covers the return shipping costs?
We cover the shipping costs for returns.

What if I receive a damaged or defective item?
We work hard to ensure all products meet our quality standards. If you receive a damaged or defective item, please reach out to our customer support team within 30 days of receipt. We’ll assist you with a replacement or refund.

Can I return or exchange an item if I change my mind?
If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Just ensure the item is unused and in its original packaging.

Is the return policy provided in the official language of the targeted country?
Yes, our return policy is available in the official language of the targeted country.

Eligibility Criteria

• Items must be unused, unworn, and in original condition.
• All tags should be attached, and the item must be in its original packaging.
• Proof of purchase (e.g., receipt) is required.

How to Initiate a Return

1. Contact us at support@fashiontoday.shop.
2. Follow the instructions provided.
3. Returns must be sent to the address given upon request. Unauthorized returns will not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Custom or personalized items
• Hazardous materials

Exchanges

To exchange an item, return the original and place a new order for the desired item.

European Union Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return within 14 days of receipt without providing a reason.

Inspection and Approval

Once we receive your return, we will inspect the item and notify you of the approval status for your refund.

FOR MORE INFORMATION:

Trade name: FashionToday

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number:  +1 (904) 878-3498

Business Mail: support@fashiontoday.shop

Business address: 6044 Horseshoe Dr, Jacksonville, FL 32254, United States